Frequently Asked Questions

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    The Grill

    Where is the grill made?

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    Briqs are made in the USA, at our office in Boulder to be specific. Grill parts come from all over, are assembled in Thailand, and ship from Boulder.

    How does this thing work?

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    Check out our How It Works page, or our Product Details page.

    Do I need a cover?

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    The grill is incredibly well-built and ultra durable: steel cart, steel kettle with a weather-resistant porcelain enamel coating, so it'll do a good job holding up. 

    That being said, any grill will stay a little cleaner and last longer if you use a grill cover. 

    Our advice: if the grill lives under an awning, in a garage, or is otherwise a little protected, don't sweat it.  If the grill sleeps every night under the stars, maybe get it a cover. 

    Do I have to plug this in?

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    Yes. The grill needs power for the starter, the fan, and the temperature control. 

    Coming soon we plan to offer a rechargeable battery, which holds enough charge to last for about 5 cooking sessions. 

    When will other colors be available?

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    We can't say for certain, but hopefully sometime in the fall. Shoot us a note and we can add you to the announcement list for additional colors.

    The Briqs

    How long do Briqs burn?

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    For most of our Grilling Briqs like the Everyday Briq, Hickory Briq, or the Applewood, they burn for an hour, up to 90 minutes, depending a little on what temperatures you're cooking. 

    Our Quick Briq lasts 30-45 minutes for those weeknight meals where you're cooking something quick. 

    Low & Slow Briqs last a few hours at smoking temperatures, but we're still nailing the exact spec, so stay tuned.

    How much do Briqs cost?

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    About $4-6, depending on the Briq, and they're sold in packs of 6.

    With the pre-order special, you'll get 20 Briqs for free. 

    Where are these made?

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    Briqs are made in the USA, at our office in Boulder to be specific.

    How are they made?

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    Sorry, top secret.  Ok, we can share a little...

    We start with a blend of lump charcoals, mostly Oak, plus some Hickory, Applewood, or other woods  depending on the flavor and smoke profile we're going for. We use a plant-based alcohol to help it ignite quickly.  Then, we press it into the final shape that makes for easy loading and cleanup.

    Do you use lighter fluid?

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    Nope. Zero lighter fluid. 

    The Briqs are a blend of lump charcoals, mostly Oak, plus some Hickory, Applewood, or other woods  depending on the flavor and smoke profile we're going for. We use a plant-based alcohol to help it ignite quickly.  Then, we press it into the final shape that makes for easy loading and cleanup.

    Can I use my own charcoal?

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    Well… technically yes, but ideally only in a pinch, because you’ll get the best experience using the grill and Briq in tandem.  Our Briq and grill have been engineered to work together as system to start fast, burn efficiently, and deliver temperature precisely, so if you take the Briq out of that system and just use any ole charcoal, it won’t perform as well.  You can get away with it though if you’re in a pinch. But definitely, definitely, under no circumstances, use lighter fluid.

    Cooking experience

    How do I control temperature?

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    Pretty much like you do in an oven, just adjust the dial to whatever temp you want to hit.

    The grill will adjust it's fans to control the oxygen level and venting to hit and hold temperature precisely. 

    Want more heat? Turn it up. Want less? Turn it down.

    How does cleanup work?

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    After the grill has cooled, pull open the drawer at the front of the drawer, remove the pan holding the briq, and dump it into a charcoal-safe receptacle like a metal bucket.  

    Takes about 30 seconds, and you don't have to shower after. 

    60-day test drive

    So I really get to try it at home for 60 days?

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    Yup!  Here's how that works:

    Test-drive the Spark grill for 60 days, and if you don’t love it, return it for free. Hold on to your original shipping box to ensure free return shipping. 

    Give us a call, or begin a return online so we can start the process and send you a free return label and instructions. 

    We promise we’ll make returns as seamless and easy as possible. 

    And if something happens after 60 days?

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    If something happens after 60 days, just let us know. We’ve got a 1-year warranty covering defects or workmanship issues, and will always work with you to make sure you love your Spark.

    Shipping & returns

    So shipping is free, right?

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    Yup. Outbound shipping is free for both the grill and briqs. 

    Return shipping during the 60-day test drive is free, if you hold onto your original box.  If you don't hold onto your original box, there'll be a small restocking fee so we can get you a new return-shipping box. 

    When will you ship outside the lower 48?

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    We wish we could say, but we want to wait until we're certain we can offer an inexpensive option and a smooth experience for people in Alaska, Hawaii, or outside the US. 

    How do I start a grill return?

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    Give us a call, or begin a return online so we can start the process and send you a free return label and instructions.

    We promise we’ll make returns as seamless and easy as possible.

    Can I return briqs?

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    While Briqs ship for free, we’re unable to accept returns for Briqs.  If you ever have any issues with your Briqs though, let us know and we’ll help you out.

    Warranty

    How's the warranty work?

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    Our official warranty covers defects and workmanship issues that occur in the first year. But we’ve built our grills to last, so if you ever have issues after the first year, let us know and we’ll happily see what we can do to help out.

    Please note though that the warranty is voided if you modify or disassemble the grill, drill into or weld on the grill, or especially if you pour lighter fluid into the grill. 

    Other

    Prop 65 warning for California residents

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    WARNING: This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

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