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Frequently Asked Questions

 

Common Questions

Can I reuse a Briq?

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Briqs are made to be used once, so you can’t reuse it again. We know what you need depends on what you’re cooking and that’s why we offer Briqs that last different amounts of time. You can pick the one that matches what you want to cook.

How long do Briqs last?

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Everyday burns for 60-90 minutes, depending on what temperatures you're cooking.

Quick burns 30-45 minutes for those weeknight meals when you're cooking something quick. 

High Heat burns 30-45 minutes and is especially great for making artisan and Neapolitan style pizzas that typically require a wood-fired oven made of ceramic bricks.

Low & Slow burns 6-8 hours for those long low temp grilling sessions.

What if Spark isn’t around in a year? Can I use my own charcoal?

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Yes, you can... but ideally only in a pinch, because you’ll get the best experience using the grill and Briq in tandem. Our Briq and grill have been engineered to work together as a system to start fast, burn efficiently, and deliver temperature precisely, so if you take the Briq out of that system and just use any ole charcoal, it won’t perform as well. You can get away with it though if you’re in a pinch or in the unlikely event something unforeseen happens here at Spark. Our grills are built to last, and so is our business but it is fair to consider since we are a startup that is innovating in the traditional grill product category. But definitely, definitely, under no circumstances, use lighter fluid.

Can I cook low and slow?

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Yes, our Low & Slow Briq lets you set the temp in the 250-350F range and cook for 6 to 8 hours.

So I really get to try it at home for 100 days?

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Yup!  Here's how that works:

Test-drive the Spark grill for 100 days, and if you don’t love it, return it for free. Hold on to your original shipping box to ensure free return shipping. 

Give us a call or email hello@sparkgrills.com so we can start the process and send you a free return label and instructions. 

We promise we’ll make returns as seamless and easy as possible.


How does this thing really work?

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Spark is a revolutionary charcoal grill that can function as a smoker, a grill, or even a pizza oven.

How? Well, a lot of the magic of Spark comes from our custom charcoal Briqs, which are specially designed for different cooking times and temperature ranges, and are tuned to work together with the grill.

Low & Slow allows your Spark to work like a smoker for classic barbecue, Everyday and Quick are designed for classic grilling, and High Heat enables your Spark to hit super high temps like a wood-fired pizza oven. By bringing this level of thoughtful design to Spark, we've made it easier, more versatile and more controlled than ever before to cook with charcoal.

The Grill

Where is the grill made?

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Briqs are made in the USA, at our manufacturing facility in Boulder to be specific. Grill parts come from all over, are assembled in Thailand, and ship from Boulder, CO.

How much food can I cook?

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The grill cooking surface is 386 square inches (0.25 square meters). That’s enough space to fit about 12 burgers. The actual dimensions of the cast iron grates are 23.7 x 16.3 inches (602 x 414 mm). The dome height measured from the grates to the top of the lid is 5.9 inches (150 mm), which is tall enough to fit a 12 pound turkey.

Is the grill heavy duty or lightweight?

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The grill is built to last. It is super solid double walled stainless steel with ceramic insulation and a protective porcelain-enamel coating. The kettle weighs in at 77 pounds.

Is the cart strong enough to support the grill?

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The cart is made of incredibly strong, robust steel, unlike a lot of frames that might be aluminum. Looks can be deceiving, but this cart is built to last and is designed specifically to provide a sturdy foundation for the weight of the kettle.

Do I need a cover?

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The grill is incredibly well-built and ultra durable: steel cart, steel kettle with a weather-resistant porcelain enamel coating, so it'll do a good job holding up. That being said, any grill will stay a little cleaner and last longer if you use a grill cover.

Our advice: if the grill lives under an awning, in a garage, or is otherwise a little protected, don't sweat it.  If the grill sleeps every night under the stars, maybe get it a cover.

Due to high demand, Spark grill covers are currently out of stock, but will be available for purchase in our store again very soon.

Do I have to plug it in?

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Yes. The grill needs power for the starter, the fan, and the temperature control. 

We offer a rechargeable battery for sale in our store.

How much power does the grill use?

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Spark is actually pretty low powered for a majority of the time you are grilling. The max it draws is 60 Watts (which is the power supply limit), but on average it runs at about 30 Watts per hour.

When will other colors be available?

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We offer Spark in Black, Sage, Slate Blue, and Cream colors. At this time we do not plan to add more colors.

The Briq

Can I reuse a Briq?

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Briqs are made to be used once, so you can’t reuse it again. We know what you need depends on what you’re cooking and that’s why we offer Briqs that last different amounts of time. You can pick the one that matches what you want to cook.

Where are the Briqs made?

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Briqs are made in the USA, at our manufacturing facility in Boulder to be specific.

How much do Briqs cost?

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Our prices vary depending on the type of Briq. The cost per Briq ranges from a little over $4 for more frequent cooking needs to $8 for more speciality cooking purposes. 

It is tough to make a direct comparison of cost per cook with other charcoal briquettes or lump charcoal you purchase in a bag since you frequently use just a portion of the bag at one time. The best way to think about it is to consider how much of a bag you use at one time and the cost of the bag. If you purchase high quality charcoal of any variety our analysis puts the Briq right in line with a typical charcoal cooking session on other grills.

Will Briqs ever come down in price?

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If we can make it happen, absolutely! But we can't promise anything quite yet. We're always looking for ways to improve production efficiency and pass on lower prices.

How are they made?

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Sorry, top secret.  Ok, we can share a little...
We start with a blend of lump charcoals. We use a plant-based alcohol to help it ignite quickly.  Then, we press it into the final shape that makes for easy loading and cleanup.

How long do Briqs burn?

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Everyday lasts 60-90 minutes, for when you have lots coming off the grill. 

Quick lasts 30-45 minutes for those weeknight meals when you're cooking something quick. 

High Heat lasts 30-45 minutes and is especially great for making Neapolitan-style pizzas that typically require a specialty oven.

Low & Slow lasts 6-8 hours for long and low temp cooking.

Do you use lighter fluid?

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Nope. Zero lighter fluid. The Briqs are made from American hardwood charcoal. We use a plant-based alcohol to help it ignite quickly.  Then, we press it into the final shape that makes for easy loading and cleanup.

What if Spark isn’t around in a year? Can I use my own charcoal?

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Yes, you can... but ideally only in a pinch, because you’ll get the best experience using the grill and Briq in tandem. Our Briq and grill have been engineered to work together as a system to start fast, burn efficiently, and deliver temperature precisely, so if you take the Briq out of that system and just use any ole charcoal, it won’t perform as well.

You can get away with it though if you’re in a pinch or in the unlikely event something unforeseen happens here at Spark. Our grills are built to last and so is our business but it is fair to consider since we are a startup that is innovating in the traditional grill product category. But definitely, definitely, under no circumstances, use lighter fluid.

Cooking Experience

Can I cook low and slow?

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Yes, Low & Slow lets you set the temp in the 250-350°F range and cook for 6-8 hours. 

How do I control temperature?

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Pretty much like you do in an oven, just adjust the dial to whatever temp you want to cook. The grill adjusts its fans to control and hold temperature precisely. 

Want more heat? Turn it up. Want less? Turn it down.


How does cleanup work?

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The Briq stays intact to make cleanup easy. After the grill has cooled, pull open the drawer at the front of the grill, remove the pan holding the Briq, and dump it into a charcoal-safe receptacle like a metal bucket. Takes about 15 seconds, and you don't have to shower after.

Shipping & Returns

So shipping is free, right?

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Yup. Outbound shipping is free for both the grill and briqs. 

Return shipping during the 100-day Risk Free Trial is free as well.

When will you ship outside the lower 48?

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We wish we could say, but we want to wait until we're certain we can offer a smooth experience for people in Alaska, Hawaii, or outside the US. 

How do I start a grill return?

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Give us a call at 720-713-7526 or email hello@sparkgrills.com so we can start the process and send you a free return label and instructions.

We promise we’ll make returns as seamless and easy as possible.

Warranty Questions

How's the warranty work?

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Our official warranty covers defects and workmanship issues that occur within three years from the date of delivery. But we’ve built our grills to last, so if you ever have issues after the first three years, let us know and we’ll happily do what we can to help out.

Please note though that the warranty is voided if you modify or disassemble the grill, drill into or weld onto the grill, or especially if you pour lighter fluid into the grill. 

Impact Questions

What does Spark do to make a positive impact for others?

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Learn more about our social impact program Spark Change here.

Other Questions

Prop 65 warning for California residents

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WARNING: This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Stuck and need
some help?

We are here are ready to help with any aspect of the Spark experience. Whether its during assembly, while using the grill, or even grilling recommendations, we have you covered.
You can even schedule a session with a Grill Expert to walk through any aspect of assembling or using your Spark.

A note from our team
in Boulder, CO

We all joined Spark under one simple premise: to spread the joy of grilling. With a dedicated focus on our customers, we are always perfecting our experience with real conversations and feedback. We’re happy you’re here, and we can’t wait to connect with you.

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