Support

  • - Onsite at our HQ in Boulder, CO
  • - Multi-channel communication
  • - Industry Leading Response Times
  • • We All Love to Grill

Real support from real humans
(who love to grill)

Mon-Fri 10AM - 8PM,
Sat-Sun 11AM - 3PM & 4-7PM
Closing 5 PM Christmas, NY Eve; Closed Christmas and NY Day

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FAQ's

 
Envelope Icon help@sparkgrills.com

Common Questions

Can I reuse a Briq?

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Briqs are made to be used once, so you can’t reuse it again. We know what you need depends on what you’re cooking and that’s why we offer Briqs that last different amounts of time. You can pick the one that matches what you want to cook.

How long do Briqs last?

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Our Everyday Briq burns for about 60-90 minutes, depending on what temperatures you're cooking.

Our Quick Briq lasts 30-45 minutes for those weeknight meals when you're cooking something quick. 

Our High Heat Briq lasts 30-45 minutes and is especially great for making artisan and Neapolitan style pizzas that typically require a wood-fired oven made of ceramic bricks.

Our upcoming Low and Slow lasts 6-8 hours for those long low temp grilling sessions.

Can I use my own charcoal?

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Yes, you can... but ideally only in a pinch, because you’ll get the best experience using the grill and Briq in tandem. Our Briq and grill have been engineered to work together as a system to start fast, burn efficiently, and deliver temperature precisely, so if you take the Briq out of that system and just use any ole charcoal, it won’t perform as well. You can get away with it though if you’re in a pinch. But definitely, definitely, under no circumstances, use lighter fluid.

Can I cook low and slow?

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Yes, our upcoming Low and Slow Briq will let you set the temp in the 200-300F range and cook for up to 8 hours. The heat spreader that is included with the grill also creates an indirect cooking zone that is often desired for longer low temp cooking.

So I really get to try it at home for 100 days?

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Yup!  Here's how that works:

Test-drive the Spark grill for 100 days, and if you don’t love it, return it for free. Hold on to your original shipping box to ensure free return shipping. 

Give us a call or email hello@sparkgrills.com so we can start the process and send you a free return label and instructions. 

We promise we’ll make returns as seamless and easy as possible.


How does this thing really work?

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Check out the Why Buy page, or learn more on our Product Details page.

The Grill

Where is the grill made?

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Briqs are made in the USA, at our manufacturing facility in Boulder to be specific. Grill parts come from all over, are assembled in Thailand, and ship from Boulder, CO.

Do I need a cover?

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The grill is incredibly well-built and ultra durable: steel cart, steel kettle with a weather-resistant porcelain enamel coating, so it'll do a good job holding up. That being said, any grill will stay a little cleaner and last longer if you use a grill cover.

Our advice: if the grill lives under an awning, in a garage, or is otherwise a little protected, don't sweat it.  If the grill sleeps every night under the stars, maybe get it a cover.

Due to high demand, Spark grill covers are currently out of stock, but will be available for purchase in our store again very soon.

Do I have to plug it in?

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Yes. The grill needs power for the starter, the fan, and the temperature control. 

We will offer a rechargeable battery for sale in our store within the next few weeks.

When will other colors be available?

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We offer Spark in Black, Sage, Slate, and Cream colors. At this time in time we do not have plans to add other colors.

The Briq

Can I reuse a Briq?

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Briqs are made to be used once, so you can’t reuse it again. We know what you need depends on what you’re cooking and that’s why we offer Briqs that last different amounts of time. You can pick the one that matches what you want to cook.

How long do Briqs burn?

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Our Everyday Briq burns for about 60-90 minutes, depending on what temperatures you're cooking. 

Our Quick Briq lasts 30-45 minutes for those weeknight meals when you're cooking something quick. 

Our High Heat Briq lasts 30-45 minutes and is especially great for making artisan and Neapolitan style pizzas that typically require a wood-fired oven made of ceramic bricks.

Our upcoming Low and Slow lasts 6-8 hours for those long low temp grilling sessions.

How much do Briqs cost?

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Our Everyday Grilling Briq costs $29.95 for a pack of 6.

Where are the Briqs made?

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Briqs are made in the USA, at our manufacturing facility in Boulder to be specific.

How are they made?

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Sorry, top secret.  Ok, we can share a little...
We start with a blend of lump charcoals. We use a plant-based alcohol to help it ignite quickly.  Then, we press it into the final shape that makes for easy loading and cleanup.

Do you use lighter fluid?

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Nope. Zero lighter fluid. The Briqs are made from American hardwood charcoal. We use a plant-based alcohol to help it ignite quickly.  Then, we press it into the final shape that makes for easy loading and cleanup.

Can I use my own charcoal?

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Yes, you can... but ideally only in a pinch, because you’ll get the best experience using the grill and Briq in tandem. Our Briq and grill have been engineered to work together as a system to start fast, burn efficiently, and deliver temperature precisely, so if you take the Briq out of that system and just use any ole charcoal, it won’t perform as well. You can get away with it though if you’re in a pinch. But definitely, definitely, under no circumstances, use lighter fluid.

Shipping & Returns

So shipping is free, right?

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Yup. Outbound shipping is free for both the grill and briqs. 

Return shipping during the 100-day Risk Free Trial is free as well.

When will you ship outside the lower 48?

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We wish we could say, but we want to wait until we're certain we can offer a smooth experience for people in Alaska, Hawaii, or outside the US. 

How do I start a grill return?

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Give us a call at 720-713-7526 or email hello@sparkgrills.com so we can start the process and send you a free return label and instructions.

We promise we’ll make returns as seamless and easy as possible.

Warranty Questions

How's the warranty work?

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Our official warranty covers defects and workmanship issues that occur within three years from the date of delivery. But we’ve built our grills to last, so if you ever have issues after the first three years, let us know and we’ll happily do what we can to help out.

Please note though that the warranty is voided if you modify or disassemble the grill, drill into or weld onto the grill, or especially if you pour lighter fluid into the grill. 

Impact Questions

What does Spark do to make a positive impact for others?

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We have a giving back progam that you can learn more about on our blog.

Other Questions

Prop 65 warning for California residents

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WARNING: This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Stuck and need
some help?

We are here are ready to help with any aspect of the Spark experience. Whether its during assembly, while using the grill, or even grilling recommendations, we have you covered.
You can even schedule a session with our Grill Expert Vince to walk through any aspect of assembling or using your Spark.

Chat Now
720.713.7562

A note from our team
in Boulder, CO

We all joined Spark under one simple premise: to spread the joy of grilling. With a dedicated focus on our customers, we are always perfecting our experience with real conversations and feedback. We’re happy you’re here, and we can’t wait to connect.

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