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I have had my grill over a year and used it many times. The only problems I have had were update issues ( twice ) with the software an they were my own fault . Holds temperatures great and I have found the recipes and tips helpful . Customer service has been great and ordering charcoal a snap . Excellent product !!
This grill is incredible! Definitely well worth the money...sorry I waited so long to make the purchase!! Just got it sunday and have used it 5 times!
It was worth the wait. Our first use of the grill (after a hamburger) was a for a family gathering of about 20! This waas the first time I had done a family gathering so I was pretty nervous. The result was that everyone loved their food! And I loved cooking it! Then I cleaned the grill and tried to turn it on. Nothing happened. There was no light at the temperature gauge so there was obviously no electricity. So I naturally thought that I had screwed things up. I called your number and got ahold of Cayde. First it was great to get ahold of a person! As an eighty year old retiree I not keen on the modern systems of AI run answering systems. She was great! She listened to my story and told me that it was nothing to do with me and that the problem was a failure of the wiring to the starting ring. She happily told me that she would replace the kettle and that would solve the problem. That has happened. The replacement arrived today, three days after my conversation. I realize that we are working with the Rolls Royce of grills and I was thrilled to get the Rolls Royce customer service, which is summed up in the statement that a Rolls Royce never breaks down! Thank you Cayde and Spark Grill I, and my wife, are looking forward to years trouble free driving!!
Thanks for the great review, great to hear the grill was worth the wait.
We're sorry there was an issue with your original kettle. Every once in a while, rough shipping can result in electrical issues like you experienced. We're so glad that Cayde was able to promptly take care of all of your issues and get you grilling again. Our support team takes great pride in assisting our customers and we will have your back if anything else goes wrong moving forward.
We hope you have a great summer full of tasty grilled food.
Thanks again for the review, we appreciate it so much!
I ordered my grill in June of 2021 and it arrived in April of 2022. Despite all the teasing from friends and family I am so glad I persisted in waiting. On Sunday I used my trusty cast iron skillet to produce an amazing leg of lamb with the bone in!
The raves came from the same family that had been chuckling for months. Thank you for making the best grill ever!
We're glad you persisted as well! We also really appreciate your patience as we overcame a few supply chain interruptions earlier in the year. Its good to know the waiting is finally over.
That leg of lamb sounds like it was mighty tasty and worth the wait.
If you ever need anything, feel free to reach out to firstname.lastname@example.org.
Thanks so much for the review!
I had a stuck door. Worked with customer service and as they couldn’t solve for it, they sent me a replacement grill! These guys really offer the best products and the the best service.
So glad our support team was able to get you another grill so you could get back to cooking!
Thanks for the kind words in this review, we really appreciate it!